Use of services
You agree to use the studios for lawful production and to follow safety and building rules. You must comply with all municipal, provincial, and federal laws applicable to your production and ensure your crew does the same. Hazardous materials, live flames, and any stunt work require prior written authorization.
- Respect quiet hours as posted within the facility.
- No smoking or vaping indoors; designated outdoor areas only.
- Pets only with prior approval and handler supervision.
Bookings and payment
Bookings are billed hourly. Overtime is charged in 30-minute increments. Taxes apply based on province. A valid payment method must be on file at the time of booking.
- Deposits: 25% non-refundable deposit to reserve a slot for productions over 6 hours.
- Payment methods: major credit cards and e-transfers supported.
- Late fees: unpaid invoices accrue interest at 2% per month (26.82% annually).
Cancellations
Cancel up to 24 hours before the booking for a full refund. Within 24 hours, a 50% fee applies. No-shows are billed at 100% of the scheduled time.
Force majeure events (see below) may qualify for rescheduling at our discretion.
Liability
You are responsible for your crew and equipment. We maintain reasonable safety and cleanliness standards. You agree to report any damages immediately.
- Insurance: productions must carry general liability coverage of at least CAD $2,000,000.
- Indemnity: you agree to indemnify and hold us harmless from claims arising from your use of the space.
- Limits: we are not liable for indirect, incidental, or consequential damages.
Studio conduct
Keep aisles and exits clear. Use gaffer tape only on floors. Return the studio to its original condition at wrap. Non-compliance may result in cleaning or restoration fees.
Intellectual property
All trademarks, brand assets, and proprietary materials of Norcor Arc Studios remain our sole property. You retain rights to content you create, except where otherwise agreed in writing.
Privacy
We collect only necessary information to process bookings and provide services. See our privacy practices in the account dashboard. We do not sell personal data.
Governing law
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Venue for disputes is Vancouver, BC.
Force majeure
Neither party is liable for delays or failures due to causes beyond reasonable control, including acts of God, power outages, extreme weather, or labour disputes.
Changes
We may update these terms with notice on this page. For material changes, we will provide reasonable advance notice where possible.
If you continue using our services after an update takes effect, you accept the revised terms.
Contact
Questions about these terms? Reach our support team: +1 (604) 482‑1394, weekdays 9:00–18:00 PT.
Mailing address: Norcor Arc Studios, 1200 Norcor Ave, Vancouver, BC V6B 2X1, Canada.